Pencilbox

Help and support

Got a question, found a bug, or think a puzzle is wrong? Email us at appsupport@umhdigital.com and we'll get back to you. If it's about a puzzle, tell us which one (the name and number at the top, for example "Slitherlink, Medium 12").

I bought Plus but it's not showing

Open Settings in the app (the gear on the home screen) and tap Restore purchases. Make sure you're signed in with the same Apple ID you bought it with.

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, and pick Pencilbox. You can also get there from Settings in Pencilbox, under Manage my subscription.

I don't get how a puzzle works

Tap the question mark at the top of any puzzle. You'll see a finished example and the rules, and you can tap "Walk me through it" to play one step by step.

Will I lose my progress?

Your progress is saved on your device. If you delete the app, your progress goes with it.